Our people make growth happen.

Brooke started her career as a television journalist before moving into corporate communications and public relations roles, advising leading brands across the mining, travel, property, recruitment and not-for-profit sectors.

A marketing leader in the services sector for over 20 years, Brooke has led the marketing functions for plaintiff litigation firm Shine Lawyers, disability services provider Endeavour Foundation and Australia’s largest privately-owned retirement village and aged care operator RetireAustralia.

Brooke brings energy and enthusiasm into all client engagements, immersing herself in the business and  working collaboratively to maximise opportunities and find solutions to challenges.  Brooke takes a data-driven approach to growth planning, ensuring that market intelligence and validated customer insights are used to build the most effective strategic approach.

With a fast-paced style, Brooke is focused on achieving strong commercial outcomes for clients, getting marketing teams heading in the right direction and building strong growth capability within the businesses she works with. 

Brooke is an accredited family business advisor and has worked with dozens of family enterprises, supporting them to scale.

Nicola is a catalyst for business transformation, bringing strategic clarity by embedding the customer’s perspective into leadership thinking and decision-making. With a career spanning global corporate leadership, she has worked across industries to align teams, break down silos, and ensure businesses make bold, informed choices grounded in real customer insights.​

As the Co-Founder of Customerit, Nicola partners with organizations to cut through complexity, challenge internal biases, and create clear, actionable strategies that drive performance. Her leadership experience broadly includes driving transformation across large consumer retail businesses, retail and wholesale trade and manufacturing, where she has aligned executive teams around a shared vision and ensured that every decision is customer-first.​

Nicola thrives in environments where change is not just necessary but pivotal. She is known for bringing structure to ambiguity, enabling leaders to shift from internal assumptions to a clear, external viewpoint. Through rigorous analysis, bold conversations, and an unwavering focus on execution, she ensures businesses don’t just set strategies—they implement them with confidence and purpose.​

With relentless curiosity, high-energy leadership, and a talent for simplifying complexity, Nicola empowers organizations to think differently, act decisively, and create lasting impact. Businesses working with her don’t just gain insight; they gain the clarity and alignment needed to move forward with conviction.

With over 20 years of marketing experience across various industries and business structures from family businesses to corporate, Teresa has seen the good, the bad and the ugly. These experiences have proven the need for great marketing strategy in all businesses and drives her passion for working with SMEs to build better strategy.

Teresa’s experience in both strategic and tactical implementation across all aspects of marketing, including communications, product management, customer centricity, and digital makes her the ideal partner to help bring your marketing together to drive growth.

Kevin is a commercially driven and results orientated senior marketing/sales leader with extensive B2C and B2B marketing expertise across automotive, retail, construction, financial services, training & education.

Kevin enjoys setting clear strategic goals and delivering integrated communications plans within complex multi tiered and multi channel environments.

He has a track record of success in developing and executing innovative marketing plans to meet brand, sales and profit targets, delivered via deep relationships and developing internal teams, agencies and suppliers. Specialities include customer insights, segmentation, strategy development, brand positioning and communications.

Tim is a multidisciplinary marketer with a broad experience. He has held key leadership positions in strategy, brand and business development, growing market share, launching rebrands and new products, and working with executive teams to achieve and exceed business goals.

A problem solver and strategist at heart, Tim has taken his corporate and agency experience to a growing client list across SME, start up and not for profit sectors. He now includes diverse sectors from performance apparel to electric vehicle charging, house builders to PPE amongst his wide range of clients.

He is passionate about helping businesses understand who they are, and how to build value from within their businesses to deliver sustainable outcomes.

Ashley has over 20 years in strategic marketing and market research roles, within both overseas and local businesses. He is a market researcher with business and marketing acumen, having worked within and for some of the world’s biggest brands, including Philips, Heineken, Ferrero, Danone and L’Oreal.  ​Ashley has recently shifted his focus to supporting growing SMB’s with freelance research project work across diverse B2B sectors including: mining, healthcare, construction, trades, health & safety and agriculture. Ashley was born and raised in Australia, and has spent a significant portion of his career living and working in the UK, Netherlands and Belgium. Ashley’s research ‘superpower’ is distilling an actionable storyline from the data.

Julia is a highly skilled market research professional with over 17 years of experience working within specialist insight consultancies. Julia has worked as a Director at research and insight consultancies in Auckland, London and Hong Kong across both qualitative and quantitative research methods.  Most recently, she has been working with the N.B. Insights team on several projects across industries including manufacturing, trucking, timber, engineering and access equipment.Julia has in-depth exposure across businesses from local SMEs to regional APAC clients, through to high profile MNCs with a global presence. She approaches each project with care and attention, dedicated to uncovering the most insightful feedback specific to her clients’ organization and industry. Her previous clients include Cathay Pacific Airways, Fidelity International, BBC, Fonterra New Zealand, Qatar Airways, Hong Kong Rugby Union, Zespri, L’Oréal Hong Kong and MINDEF Singapore.

With over twenty years of experience in the market research industry, Meredith delivers a strong skill set across all disciplines of market research including executive level research and complex projects. She is a former QPMR (Qualified Practicing Market Researcher accredited by The Research Society) and works in accordance with The Research Society Code of Behaviour and Guidelines. Her experience extends across local, state and federal government, government affiliated, utilities and not-for-profit organisations. She was previously the Head of Government and Social Research for Colmar Brunton (QLD). She has a strong commercial foundation previously delivering successful projects for clients such as Telstra, Flight Centre Limited, Stockland, and QSuper. Her scope of research extends into brand research, advertising and marketing development and evaluation, customer experience, customer satisfaction, community engagement, needs, usage and attitudes research, new product/service development, gaps analysis, program/initiative evaluations, and behaviour change frameworks. Each year Meredith conducts hundreds of in-depth interviews and focus groups. She continues to conduct advanced analysis including segmentations, regressions, index creation, factor analysis and investigative analysis in both Q and SPSS.

Sasha is a qualitative insight specialist with over 20 years in market research, branding, innovation and advertising. Her global experience in both B2C and B2B research has inspired the development of a comprehensive toolkit aimed at gaining a deeper understanding into customer needs. These both set the scene and act as a commercial reference point when responding to business challenges including positioning, customer experience, portfolio development and innovation. Past clients include Arla, Unilever, IHG, Pepsico, Diago, Brown Forman, Pernod Ricard, Mars Petcare, Bord Bia, Kelloggs, ANZACATA, KCOM.

Phil is a market research consultant with over 30 years of hands-on experience. He has worked for NZ-based market research companies as well as global market research organisations across a number of roles. Over the last 15 years Phil has worked as an independent market research consultant. In that time, Phil has worked with a multitude of businesses and organisations, from small local businesses to large global multinationals. Initially trained as a quantitative researcher, Phil has expanded his abilities into the qualitative world, giving him a unique combination of skills.

Naturally inquisitive, he is passionate about finding out what, why and how, and helping businesses to understand their customers to aid strategic decision making.